Beneficiary Assistance and Contact Information

• Health benefits
• Prescription drug benefits
• Vision benefits
• Non-emergency transportation benefits
• Durable medical equipment providers
• Hearing aid providers
• Cooperating Providers

Contact the Funds Call Center at 1-800-291-1425, option 2

For questions about:

• Medical or Prescription drug bills
• Balance due bills
• Collection notices
• Credit report problems
• Court Summons
  

Contact the Funds Call Center at 1-800-291-1425, option 2

The Call Center is open Monday to Friday from 9:00am to 4:45pm Eastern Standard Time

For questions related to pharmacy programs (such as mail order) beneficiaries can call:

Pharmacy Customer Service Department at 1-800-294-4741

Pharmacy Customer Service is open Monday to Friday from 8:00am to 10:00pm Eastern Standard Time

Call Center Mailing Address

If beneficiaries are advised by the Call Center to submit copies of bills, credit report statements, a court summons or any other information they should be submitted to the following address:

The Funds Call Center
P.O. Box 2320
Beckley, WV 25802

Appeals

If payment for a service is denied and a beneficiary believes it should be paid, a letter of appeal should be submitted to:

The Funds Call Center
P.O. Box 2320
Beckley, WV 25802